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ONLINE BILL PAY: HG&E is launching a new online payment system with improved functionality, register today! Please see the step-by-step guides or contact customer service if you have any questions at (413) 536-9300.

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Public Power Advantage

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HG&E is a municipal utility, which means that we are not-for-profit and owned by the community we serve – Holyoke.  Unlike private utilities, we do not answer to shareholders thousands of miles away.  Instead, we answer to you, our ratepayer.  Here are some reasons why a municipal utility is the best choice for Holyoke:

  • We operate in the public interest – for the benefit of the residents and businesses in the City of Holyoke.  Our focus is on providing you with excellent service instead of making a profit.
  • Our employees live in the community, and many are HG&E customers themselves.  If a customer has a complaint, he or she can discuss the problem locally, with another member of the community, and be assured that the problem will be addressed.
  • Local ownership means that a good portion of our customers’ energy dollars stay in the community – creating jobs and supporting the local community.
  • Our rates and services are controlled locally.  This enables us to make decisions and provide services that specifically reflect the values of, and benefit the community.
  • We provide our customers with low-carbon energy at some of the lowest rates in Massachusetts.
  • Our low energy rates and commercial financial incentives serve to attract and retain commercial.
  • We make Payments in Lieu of Taxes (PILOT) to the City.   In fact, last year, we paid the City $1,080,940 in PILOT.
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