Notification

ONLINE BILL PAY: HG&E is launching a new online payment system with improved functionality, register today! Please see the step-by-step guides or contact customer service if you have any questions at (413) 536-9300.

More Links
EmailPrint

Dig Safe

Info for: ResidentialCommercialEducationCommunityContractorsEconomic Development

Planning home improvements? Planting a tree? Installing a fence or deck? Whether you do it yourself or hire a professional, a safe job starts with a call to Dig Safe® at 811.

Dig Safe® is a not-for-profit clearinghouse that notifies participating utility companies of your plans to dig. In turn, these utilities (or their contract locating companies) respond to mark out the location of their underground facilities. Dig Safe is a free service, funded entirely by its member utility companies. (Note: Dig Safe does not mark utility lines.)

It’s a risk to make faulty assumptions about when to notify Dig Safe. That’s why state law requires you to notify Dig Safe for even small projects, like installing a mailbox or planting shrubs. The depth of utility lines vary and there may be multiple utility lines in a common area.

It’s important to know what’s below. Call 811 to avoid utility service disruption to an entire neighborhood, harm to you and those around you, as well as fines and repair costs.

When you see markings on the ground, the colors, whether on paint or flags, signify the following:

Dig Safe color code

Back to Top

Customers

View or Pay Your BillView or Pay Your Bill
Report an Issue or OutageReport an Issue or Outage

Contact Information

Dig Safe
811