Notification

SCAM ALERT! Please do not provide payment or personal information regarding utility bills over the phone or in person, unless you are talking to an official HG&E employee.  For more information regarding payment safety contact customer service (413) 536-9300.

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Payment Fraud

Info for: ResidentialCommercialEducationCommunityContractorsEconomic Development

Holyoke Gas & Electric (HG&E) would like to point out important community safety precautions.

  • Customers should not allow unauthorized or unidentified individuals into their homes for  any reason related to utility services.  It is strongly recommended that residents ask for identification prior to granting strangers access to your home, all HG&E personnel are  required to carry an identification badge.
  • Please do not provide payment or personal information regarding utility bills over the phone or in person, unless  you are talking to an official HG&E employee. 
  • Prior to termination of gas or electric service, a customer will receive three written notices in the mail.

If you have any questions, please consider your safety and contact HG&E. 

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