Welcome to your new residence or business facility. HG&E will make the process of setting up utility service quick and easy.
 

If your location already has a gas or electric meter:
If your new location was previously receiving electric or natural gas service, setting up your account is as simple as calling our customer service department at (413) 536-9300 or visiting our offices at 99 Suffolk Street in Downtown Holyoke.

We’ll setup an account in your name and have your electricity on quickly. New customers will require a government issued form of photo identification (e.g. Driver’s License) and will be required to sign an application form. Contact us for more details.
 

If your location was not previously receiving electric service from HG&E:
Your builder or electrician will need to complete a New Electric Service Application linked below so that we may install the proper wiring and meter at your location. If you have any questions, don’t hesitate to contact our electric engineering department at (413) 536-9355.

Click here for an application.
(requires Adobe Acrobat, opens in a new window)
 

If your location was not previously receiving natural gas service from HG&E:
Congratulations on choosing to heat your home or business with clean-burning natural gas. Provided that there is a gas main outside your home, installation is just a phone call away. New natural gas service customers receive the following:

- free installation of service line to house (up to a $1500 value)
- interest free assistance up to $5,000 under our Homeowner’s Assistance Program

Signing up is easy. Just complete the application below and contact us to begin the installation process.

Click here for a gas application.
(requires Adobe Acrobat, opens in a new window)