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ONLINE BILL PAY: HG&E launched a new online payment system with improved functionality, register today! Please see the step-by-step guides or contact customer service if you have any questions at (413) 536-9300.

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Celebrate Public Power Week 2014 - 10/6-10/10

August 04, 2014:

Public Power Week LogoHG&E is a municipal utility, which means that we are not-for-profit and owned by the community we serve – Holyoke. Unlike private utilities, we do not answer to shareholders thousands of miles away. Instead, we answer to you, our ratepayer. Here are some reasons why a municipal utility is the best choice for Holyoke:

  • We operate in the public interest – for the benefit of the residents and businesses in the City of Holyoke. Our focus is on providing you with excellent service instead of making a profit.
  • Our employees live in the community, and many are HG&E customers themselves. If a customer has a complaint, he or she can discuss the problem locally, with another member of the community, and be assured that the problem will be addressed.
  • Local ownership means that a good portion of our customers’ energy dollars stay in the community – creating jobs and supporting the local community.
  • Our rates and services are controlled locally. This enables us to make decisions and provide services that specifically benefit the community.
  • We provide our customers with energy at some of the lowest rates in Massachusetts.
  • Our low energy rates and financial incentives serve to assist the City’s Economic Development efforts.

Get your FREE LED light bulb!

October 6 - 10, 2014

Join HG&E in celebrating over a century of Public Power in Holyoke, by visiting our Main Office at 99 Suffolk Street during the week of October 6th-10th.  Just pay your bill in person or show a copy of your most recent bill, and we’ll  give you a free light emitting  diode (LED) bulb. 

Free light bulb details:  Limit 1 light bulb per residential customer for duration of promotion, quantities are limited and will be distributed on a first come, first serve basis while supplies last. Customers must show a copy of their most recent HG&E bill. Offer begins at 8:30AM Monday, October 6th and ends at 4:30PM on Friday, October 10th, 2014. Free light bulbs are only available in person at the lobby of our 99 Suffolk Street Main Office. 

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