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SCAM ALERT! Please do not provide payment or personal information regarding utility bills over the phone or in person, unless you are talking to an official HG&E employee.  For more information regarding payment safety contact customer service (413) 536-9300.

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HG&E’s Customer Survey is Coming This Spring

March 15, 2016:

HG&E will be conducting a customer survey this spring! Customers will be called and asked specific questions about our services. The calls will come from GreatBlue Research’s call center in Connecticut using an 860 area code – not a tollfree number.

The goal is to collect opinions from 400 randomly selected customers. Customer Satisfaction Surveys help us focus on meeting local needs, while planning for future improvements and innovations. Thank you in advance for your help, we look forward to hearing from you!

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