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SCAM ALERT! Please do not provide payment or personal information regarding utility bills over the phone or in person, unless you are talking to an official HG&E employee.  For more information regarding payment safety contact customer service (413) 536-9300.

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Excellence in Reliability

May 19, 2017:

Reliability InfographicHG&E understands that electricity is vital to the way you do business and live your life. HG&E is therefore proud to offer its customers highly reliable electric service, ensuring that power is available to you as often as possible. As a mark of its dedication to innovation and commitment to exemplary service, HG&E is a recipient of the prestigious RP3 Diamond designation from the American Public Power Association, which is held by less than 2% of the country's 2,000+ municipally owned utility companies. Such status is awarded to municipal utility companies that provide customers with the highest degree of reliable and safe electric service.

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