Notification

SCAM ALERT! Please do not provide payment or personal information regarding utility bills over the phone or in person, unless you are talking to an official HG&E employee.  For more information regarding payment safety contact customer service (413) 536-9300.

More Links
EmailPrint

Latest HG&E News

Info for: ResidentialCommercialEducationCommunityContractorsEconomic Development
12.02.16: Customers to receive 10% holiday discount from HG&E

Per a vote by Holyoke Gas & Electric Commission, HG&E customers will receive an additional 10% prompt payment discount on energy services billed during the December billing cycle. This discount applies to commercial and residential gas and electricity customers who are not already participating in an economic development discount program.

10.04.16: Gas Service Application Freeze October 12, 2016

With winter approaching fast and a current backlog of new service applications, the gas division is issuing a freeze on new gas service applications starting Wednesday, October 12, 2016. Though best efforts will be made to accommodate the customer, any application received on or after October 12th will not be guaranteed installation in 2016.

09.01.16: Engineering the Future: Meet HG&E’s 2016 Cadet Engineer, Alex Glanville

Meet Alex Glanville, HG&E's 2016 Cadet Engineer Scholarship recipient and recent high school graduate. Although Alex has yet to begin his freshman year at college, he's already taking steps towards building a successful career, filling his resume with valuable experiences.

09.01.16: HG&E Around Holyoke: Serviceman Gavin O'Hara

A long way from his childhood home in Ballaghaderreen, Ireland, Gavin O'Hara moved to the United States in 2000. After working in a few different industries in Western Massachusetts, Gavin began a plumbing apprenticeship, which would lead him to a career at HG&E.

05.04.16: Keeping the Lights On: HG&E AWARDED FOR EXCEPTIONAL SYSTEM RELIABILITY

Holyoke Gas & Electric (HG&E) has received national recognition for achieving exceptional electric reliability in 2015. The recognition comes from the American Public Power Association (APPA)—a trade group in Washington, D.C., that represents more than 2,000 not-for-profit, community-owned electric utilities such as HG&E.

03.15.16: HG&E’s Customer Survey is Coming This Spring

HG&E will be conducting a customer survey this spring! Customers will be called and asked pecific questions about our services. The calls will come from GreatBlue Research’s call center in Connecticut using an 860 area code – not a tollfree number.

12.17.15: Check Your Vents & Stay Safe this Winter

HG&E and Northeast Gas Association would like to remind you that the accumulation of snow and ice on meters, regulators, and other aboveground pipe components may create a safety hazard and increases the risk of carbon monoxide (CO) build up in your home or business.

12.01.15: Protect your family from the dangers of Carbon Monoxide

Whether you heat your home with oil, natural gas, propane, coal or wood, your heating system can produce carbon monoxide (CO) if it is not working properly, or if it is inadequately vented.

11.02.15: Commercial Rooftop Solar Lands in Holyoke

"Holyoke Gas & Electric (HG&E) is excited to have its first commercial utility-scale roof-top solar installation in the City," said Brian C. Beauregard, Superintendent of HG&E's Electric Division. "We have been pushing for roof-top installations as Holyoke has an abundance of commercial and industrial building roof space that could be utilized for solar.”

08.26.15: Engineering the Future: HG&E's Cadet Engineers

The Cornelius J. Moriarty, Jr. Scholarship for Cadet Engineers is open to City of Holyoke residents who are graduating from a duly accredited senior secondary school and have been accepted into an accredited engineering program. For additional application criteria, please contact Holyoke Gas & Electric Manager's office at (413) 536-9313.

07.31.15: Celebrate Public Power Week with a Free LED Light Bulb

HG&E is a municipal utility, which means that we are owned by the community we serve – Holyoke. Unlike private utilities, we do not answer to shareholders thousands of miles away. Instead, we answer to you, our ratepayer.

07.01.15: Free Gas Heating System Check-Up

HG&E will get your heating system geared up for the season ahead with a winter check-up.

07.01.15: Save with a Digital Thermostat

Studies show that turning back your thermostat from 72º to 62º each night can save you 10% on your winter heating bills. If you set back the temperature while you're at work, savings can climb to 15%.

05.29.15: HG&E Receives National Reliability Award

As a mark of dedication to its innovation and commitment to exemplary service, HG&E has recently received the prestigious Diamond RP3 designation from the American Public Power Association.

02.18.15: Record Cold Temperatures Cause Increase in Consumption

It’s been a frigid start to 2015, with record cold temperatures in January and February. Due to increased consumption during these cold winter months, customers throughout New England are experiencing higher heating bills.

02.11.15: HG&E's Tim Judd Receives the Good Samaritan Award

On October 9, 2014, Linda Calderiso, Northeast Public Power Association (NEPPA) trainer, and Courtney Crouse, NEPPA Communications Manager, travelled to the Holyoke Gas & Electric (HG&E) to present an important award to one of its employees, Tim Judd. The MEDIC First Aid Good Samaritan Award recognizes a member of the community who responds in a medical emergency situation with extraordinary action to provide life-sustaining care. Judd, a utility systems operator, has been with HG&E for 27 years.

01.26.15: Winter Strom Information - Check Your Vents

HG&E and Northeast Gas Association (NGA) would like to remind you that the accumulation of snow and ice on meters, regulators, and other aboveground pipe components may create a safety hazard and increases the risk of carbon monoxide (CO) build up in your home or business.

09.18.14: Gas Service Application Freeze October 6, 2014

With winter approaching fast and a current backlog of new service applications, the gas division is issuing a freeze on new gas service applications starting Monday, October 6, 2014. Though best efforts will be made to accommodate the customer, any application received on or after October 6th will not be guaranteed installation in 2014.

08.04.14: Celebrate Public Power Week 2014 - 10/6-10/10

HG&E is a municipal utility, which means that we are not-for-profit and owned by the community we serve – Holyoke. Unlike private utilities, we do not answer to shareholders thousands of miles away. Instead, we answer to you, our ratepayer.

07.21.14: Engineering the Future: HG&E’s 2014 Cadet Engineers

From environmental studies to customer service operations, Cadets at the Holyoke Gas & Electric (HG&E) are learning every facet of the business while developing a competitive advantage among college classmates.

06.23.14: HG&E Educates - Spring 2014

HG&E is committed to providing safety education to our community. Throughout the year, representatives from HG&E spend time visiting Holyoke’s seniors and school children to discuss the importance of gas, electric, and canal safety. In addition to the safety program, HG&E hosts schools and local organizations at the Robert E. Barrett Fishway each spring for the annual migration of anadromous fish. While visiting the Fishway, students also learn about HG&E’s commitment to protecting our environment through clean energy projects.

06.01.14: Family Ties

After 28 years on the job, Angel Maldonado, Sr., retired from HG&E as a well-respected Line Foreman on January 3, 2014. During his last week of work, he had the pleasure of working side by side with his 28-year old son, Angel Jr.

05.09.14: HG&E TO HONOR MOTHERS DURING ANNUAL SHAD DERBY

Two fun-filled events this weekend, one beautiful location! The 49th Annual Holyoke Gas & Electric Shad Derby will be held over the next two weekends, May 10th, 11th, 17th, and 18th with a grand prize of $1,000 in cash for the first-place winner in the senior division. In addition, HG&E will honor Mother's Day with tours and special activities at the Robert E. Barrett Fishway on Sunday, May 11th.

04.03.14: Frigid Winter Boosts Gas Consumption

The winter of 2013-2014 has been one of the coldest winters in recent history, causing record demand for natural gas and other heating fuels throughout New England.

02.14.14: Protect your family from the dangers of Carbon Monoxide

Whether you heat your home with oil, natural gas, propane, coal or wood, your heating system can produce carbon monoxide (CO) if it is not working properly, or if it is inadequately vented.

01.31.14: Meet Your Serviceman: Pedro Colon

Whether it is his call or one of his colleagues, he is willing to utilize any and all of his skills in order to help the customer. "My main goal is to make a customer smile and feel comfortable, as soon as I walk in the door," says Pedro. "I am entering their home, and I have great respect for that. I try to make people smile."

01.01.14: Winter Talk for Holyoke Seniors

Each Winter and Summer, HG&E visits the Holyoke Senior Center and Golden Age Club to discuss safety and energy efficiency tips.

12.13.13: Happy Holidays from HG&E

"HG&E customers already enjoy some of the lowest utility rates in the region and for over a decade, HG&E has been pleased to offer our customers an additional discount during the holiday season," said HG&E Manager James Lavelle. "It's just another benefit of having a locally-owned public power utility."

12.02.13: Meet Your Serviceman: Ronald Theriault

Ronald 'Ron' Theriault brought many years of service experience and a wealth of local knowledge when he joined Holyoke Gas & Electric's service team a few years ago. "I really enjoy working in Holyoke," Ron said. "When I meet customers we often know the same people; it's a nice way to break the ice."

11.30.13: Stay Safe This Winter

We would like to remind you that the accumulation of snow and ice on meters, regulators, and other aboveground pipe components may create a safety hazard and increases the risk of carbon monoxide (CO) build up in your home or business

11.06.13: County Road Solar Project

County Road Solar Project - In January 2013, Citizens Energy commissioned an 800 kilowatt (kW), or a .8 megawatts (MW), solar facility on County Road in the West Holyoke section of the city.

10.31.13: From Bust Back to Boom - APPA

Holyoke, Mass., was once one of the booming cities of the Industrial Revolution. Among the first planned industrial cities in the country, Holyoke was able to harness the water from Connecticut River to power its industrial development thanks to a hand-dug, three-level canal system.

10.15.13: Meet Your Serviceman: Christopher Barney

"Serviceman Chris Barney displayed professionalism and thorough workmanship when repairing my dryer, I am very pleased with the quality of service provided," said a longtime HG&E customer in late summer 2013.

09.30.13: Meet Your Serviceman: James 'J.D." Watson

If you have not met James 'J.D.' Watson, a 17-year veteran of HG&E's Service Department, you are in for a treat. Those who know J.D. describe him as happy, fun, kind, intelligent, handy, creative, and sometimes jolly.

Back to Top

News

View or Pay Your BillView or Pay Your Bill
Report an Issue or OutageReport an Issue or Outage

Contact Information

Customer Service
Email | (413) 536-9300