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Welcome to HG&E Telecom

24 Hour Local Support

Technical Support assembles a diverse and skilled team of employees to support our services, drawing top talent from local telephone and cable television providers. offers 24-hour-per-day locally-based customer support services along with a smart network that alerts us to potential connection problems before they are experienced by our customers.

The redundant design of our network has resulted in a fiber backbone that has not had a single interruption since its installation. The secure technology employed on the network has passed rigorous audits, meeting requirements of both the FDIC (Federal Deposit Insurance Corporation regarding banking industry privacy) and HIPAA (Health Insurance Portability and Accountability Act regarding medical industry privacy).

Technical Support
Email | (413) 493-2511

City of Holyoke IT Network Tech Support
Email | (413) 493-2511 Customer Email
Administrator Site | Customer Webmail Login


SMTP Outgoing Mail Server

POP3 Incoming Mail Server

IMAP Incoming Mail Server

NNTP News Server

Primary DNS

Secondary DNS

Tertiary DNS

Primary Authoritative Domain Servers

Secondary Authoritative Domain Servers

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Contact Information

Email | (413) 493-2511

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