Payment Fraud

Holyoke Gas & Electric (HG&E) would like to point out important community safety precautions.

  • Do not allow unauthorized or unidentified individuals into your home for any reason related to utility services. It is strongly recommended that you ask for identification prior to granting access to your home. All HG&E personnel are required to carry an identification badge.
  • Do not provide personal information regarding utility bills over the phone or in person, unless you are speaking to an official HG&E employee. As an HG&E customer, our customer service representatives will never ask for credit card information over the phone. If the customer chooses to pay over the phone, the call will be initiated by the customer, (413) 536-9300 (option 5).
  • Prior to termination of gas or electric service, a customer will receive three written notices in the mail. 

If you have any questions, please consider your safety and contact HG&E. 

Contact Info

99 Suffolk Street
Holyoke, MA 01040
Tel: (413) 536-9300
Fax: (413) 552-0392
Toll-free: (877) 742-5443