Latest News from HG&E

Gas Heating System Check-Up

Gas Heating System Check-Up

Cold weather is just a few months away, plan ahead and get your natural gas fired heating system ready for falling temperatures. HG&E is offering a limited number of free winter checkups on a first come first serve basis. After the free appointments fill up, the normal service rates will be applied to the customer bill. Please book your winter checkup before September 16.

Modernizing the Electric Distribution System

Modernizing the Electric Distribution System

For 120 years, HG&E has been providing customers with reliable and affordable utility services. As we prepare and plan for the future of the local distribution system, we anticipate customers will adopt additional electric technologies and equipment, like Air Source Heat Pumps, Electric Vehicles, Electric Water Heaters, and other smart devices. In order to manage the rising electric demand, HG&E is working to modernize distribution infrastructure so customers have the ability to add technologies to homes and businesses with the same level of reliability they have today.

Sign up for E-Bill!

Sign up for E-Bill!

The U.S. Postal Service recently announced mail delivery delays. For your convenience, monthly statements can easily be delivered via email, with no interruption! Sign up today by creating an online account and selecting the e-bill option. Choose the environmentally friendly paperless option and skip the mail entirely, or choose to get an email in addition to traditional mail. Email is the best way to guarantee you get your bill in a timely manner.

January Outage Update

January Outage Update

Outage Update: Power was restored to all customers this morning at 10:23 am, our team appreciates your patience and understanding throughout this unexpected event. We want to take a moment to distinguish this event from an outage that took place on January 8.

HG&E Celebrates 20 Years of Municipal Hydro

HG&E Celebrates 20 Years of Municipal Hydro

Holyoke Gas & Electric's Commission approved an extra 15% prompt payment discount on energy services billed during the December cycle. Traditionally, the holiday discount is 10%, but the Commission voted on a one-time increase to 15% as a way to thank HG&E customers for their loyalty and support throughout the pandemic.

Holiday Discount

Holiday Discount

Holyoke Gas & Electric's Commission approved an extra 15% prompt payment discount on energy services billed during the December cycle. Traditionally, the holiday discount is 10%, but the Commission voted on a one-time increase to 15% as a way to thank HG&E customers for their loyalty and support throughout the pandemic.

NEW 24/7, Bilingual Drive Thru Kiosk

NEW 24/7, Bilingual Drive Thru Kiosk

HG&E is excited to announce a new self-service payment kiosk which is located behind the main office! With a simple click, the kiosk will offer detailed instructions in both Spanish and English.

HG&E Recognized as Smart Energy Provider

HG&E Recognized as Smart Energy Provider

Holyoke Gas & Electric (HG&E) has earned a Smart Energy Provider (SEP) designation from the American Public Power Association for demonstrating a commitment to and proficiency in energy efficiency, distributed generation, and environmental initiatives that support the goal of providing safe, reliable, low-cost, and sustainable electric service.

What to Expect this Winter | Natural Gas

What to Expect this Winter | Natural Gas

With a significant increase in the cost of natural gas, driven by escalated global demand and shortages in U.S. supply, we are asking customers to prepare for higher-than-normal gas bills this winter. During the pandemic, the price of natural gas hit a 10-year low and recently, the market price doubled compared to last winter. This market shift will impact natural gas rates.

Celebrate Public Power & Public Natural Gas Week

Celebrate Public Power & Public Natural Gas Week

Holyoke Gas and Electric (HG&E) is inviting the local community to celebrate Public Power & Public Natural Gas Week on October 6 from 4 – 6 PM at Veterans Park. This free event will feature a little something for the entire family!

Engineering the Future

Engineering the Future

Holyoke Gas and Electric (HG&E) is inviting the local community to celebrate Public Power & Public Natural Gas Week on October 6 from 4 – 6 PM at Veterans Park. This free event will feature a little something for the entire family!

The Martin J. Dunn Energy Center

The Martin J. Dunn Energy Center

In partnership with Holyoke Gas & Electric (HG&E), Citizens Energy Corporation flipped the switch on The Martin J. Dunn Energy Center on July 29, 2021. Located on Water Street across from HG&E’s North Canal Substation, the Energy Center consists of a 4.9 megawatt (10 megawatt-hour) Battery Energy Storage System (BESS).

HG&E Earns National Clean Energy Future Recognition

HG&E Earns National Clean Energy Future Recognition

Holyoke Gas & Electric (HG&E) has been recognized as one of a handful of utilities nationwide for its leadership in transforming to a carbon-free energy system by the Smart Electric Power Alliance (SEPA) and is on the 2021 Utility Transformation Leaderboard.

Customer Notice: Gas Meters Inspections & Walking Surveys

Customer Notice: Gas Meters Inspections & Walking Surveys

This spring, HG&E uniformed personnel may be in your neighborhood completing meter inspections and replacements. In order to comply with state regulations, HG&E must inspect your gas meter at least once every three years and replace your gas meter every seven years.

Winter Gas Safety Tips

Winter Gas Safety Tips

HG&E and Northeast Gas Association would like to remind you that the accumulation of snow and ice on meters, regulators, and other aboveground pipe components may create a safety hazard and increases the risk of carbon monoxide (CO) build up in your home or business.

Contact Info

99 Suffolk Street
Holyoke, MA 01040
Tel: (413) 536-9300
Fax: (413) 552-0392
Toll-free: (877) 742-5443
Email