Natural Gas Safety

Holyoke Gas & Electric (HG&E) delivers natural gas to approximately 11,000 customers throughout Holyoke and portions of Southampton. Your safety is important to us, so please review HG&E's general gas safety tips and review the annual customer letter (Spanish & English) outlining safety information. 

Gas Leak Safety

If you smell gas, report it immediately by calling HG&E at (413) 536-9300. 

  • Do not turn on or off any lights, electronics, appliances, etc.
  • Do not use the telephone or your cell phone in your home
  • Be sure to put out any cigarettes or open flames
  • If inside, get outside immediately.  If outside, distance yourself away from the scent of gas and call HG&E from a cell phone or a neighbor’s home.

Gas Meter Safety

It is important for the safety of our meter readers and technicians, as well as for the operation of your gas meter, that the area around your meter is kept free of overgrown brush and obstacles.

Here are a few guidelines that will keep your meter easily accessible and safe:

  • During the winter, keep your meter free of snow and ice. An icy build-up caused by water leaking from an eavestrough, freezing rain or melting piled snow could damage its fittings and pipes causing leaks. A gas meter covered in snow or ice can also impede its function of controlling the gas pressure, which could lead to serious risks.
  • Use a broom or brush to remove snow, do not try to scrape your meter with a sharp instrument or kick it to break off ice.  And be careful not to bump your meter with a snow blower.
  • Do not tie your pets to your meter or gas piping; it could break and become a safety hazard. Also, please ensure your pets are not running loose or blocking access to your meter; even the friendliest pet may bite if it regards the meter reader as a stranger.
  • Do not hang things from or lean things on your meter or gas piping.
  • Building permanent structures such as decks, porches, or walls around the meter set can create emergency access problems.
  • If you anticipate a problem providing access during a certain period (for example, because of home renovations or repairs), please contact HG&E to make a suitable alternative arrangement.

Northeast Gas Association Videos

Dig Safe (English)

Dig Safe (Spanish)

Leak Detection (English)

Leak Detection (Spanish)

Right of Way (English)

Right of Way (Spanish)

Latest News

  • Gas Heating System Check-Up

    Cold weather is just a few months away, plan ahead and get your natural gas fired heating system ready for falling temperatures. HG&E is offering a limited number of free winter checkups on a first come first serve basis. After the free appointments fill up, the normal service rates will be applied to the customer bill. Please book your winter checkup before September 22.

  • HG&E Receives $10 Million Grant Award to Improve Aging Infrastructure

    Today, U.S. Transportation Secretary Pete Buttigieg and the Pipeline and Hazardous Materials Safety Administration (PHMSA) announced $22 million in grant awards for three communities in Massachusetts, through a new grant program aimed at mitigating safety risk and methane emissions from aging natural gas distribution pipes.

  • HG&E Earns National Clean Energy Future Recognition

    Holyoke Gas & Electric (HG&E) has been recognized as one of a handful of utilities nationwide for its leadership in transforming to a carbon-free energy system by the Smart Electric Power Alliance (SEPA) and is on the 2023 Utility Transformation Leaderboard.

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Contact Info

99 Suffolk Street
Holyoke, MA 01040
Tel: (413) 536-9300
Toll-free: (877) 742-5443