Payment
Ways To Pay
Knowledge is power! Take some time to understand your HG&E bill, and learn about energy rates - it may help you save energy & money! Please note, HG&E does not guarantee payments that are made through unauthorized HG&E payment sites. See a list of authorized payment options below.
You can pay by credit (MasterCard, Visa, Discover, American Express, Venmo, PayPal, PayPal Credit, Google Pay, Apple Pay) or debit card, or you may issue an electronic check from your checking or savings bank account.
Customers now have the option to Pay by Text. Simply sign up for an online account, then select bill summary notifications - Pay by Text.
HG&E is excited to announce that on September 8th, 2025, we will be launching a new comprehensive billing system and account management tool designed to grow with your evolving energy needs. Due to this migration, we are encouraging customer to wait and sign up for AutoPay in the new system on September 8th. Our new platform, SmartHub, is an industry-leading utility management solution trusted by millions of users nationwide offering a web portal as well as a new mobile app. We look forward to sharing more details in advance of go-live on September 8!
About AutoPay
Never waste another stamp and never have to write another check! With AutoPay from HG&E you’ll never have to mail checks or pay your bills in person, saving you time and money. Instead, your default bank account or credit card is charged directly for the amount due on your current HG&E bill, making late fees and time-consuming bill payments a thing of the past.
When enrolled, you’ll receive an account statement at least 15 days before the charge is to be processed. This statement will inform you of your current account charges and the date the amount is to be debited from your bank account or credit card. Therefore, you’ll always have a chance to call us and question the bill or stop the scheduled charge.
Best of all, this program is completely free and assures you that you’ll receive your 10% prompt payment discount every month.
(413) 536-9300 (Option 5)
You can pay over the phone 24 hours a day, 7 days a week by using a credit card (MasterCard, Visa, Discover, Amex) or an electronic check. In order to complete this transaction please have your customer account number ready.
Walk-in payments can be made at HG&E's Main Office. We accept cash, check, money order, or credit card (MasterCard, Visa, Discover). There are no additional fees for this service. Please note that credit card payments are not accepted at our drive through.
Payments can be made by mail and addressed to:
City of Holyoke Gas & Electric
PO Box 4165
Woburn, MA 01888-4165
City of Holyoke Gas & Electric
PO Box 4165
Woburn, MA 01888-4165
We maintain several payment drop boxes throughout the city, where you can deposit your payment. Accounts are credited the next business day.
| Holyoke Senior Center | 291 Pine Street | (413) 322-5625 |
| C-Mart | 1500 Northampton Street | (413) 536-2372 |
| DB Mart | 494 Westfield Road | (413) 533-4577 |
| Stop & Shop | 28 Lincoln Street | (413) 536-12471 |
| Stop & Shop | 2265 Northampton Street | (413) 536-9287 |
| HG&E Main Office | 99 Suffolk Street | (413) 536-9300 |
Prompt Payment Discount
Through HG&E's prompt payment discount, all customers who pay their bill in full within 15 days of receipt receive 10% discount on their bill.
fuel assistance
Various local and regional programs available for qualifying low-income households to assist with heating costs. Click here to learn more!
first time homebuyer program
HG&E offers a 10% discount off of gas and electric bills for new homeowners in Holyoke through our First Time Homebuyer Program.