Safety

  • Learn to use electricity and natural gas safely, by educating yourself and others with the information included in this section. 

Natural Gas Safety

If you smell natural gas, call HG&E Emergency Dispatch immediately at (413) 536-9300. 

Holyoke Gas & Electric (HG&E) delivers natural gas to approximately 11,000 customers throughout Holyoke and portions of Southampton. Your safety is important to us, so please review HG&E's general gas safety tips and the annual customer letter (Spanish & English) outlining safety information. 

Important Natural Gas Safety Information

Powerline Safety

If you see downed powerlines, call HG&E Emergency Dispatch immediately at (413) 536-9300. 

When working outdoors, please be aware of the dangers of working near overhead powerlines.  Although these lines may be coated to protect them from the weather, they are not insulated and that coating will not protect you from an electric shock. 

Important Electric Safety Information

Dig Safe®

Dig Safe® is a not-for-profit clearinghouse that notifies participating utility companies of your plans to dig. In turn, these utilities (or their contract locating companies) respond to mark out the location of their underground facilities. Dig Safe is a free service, funded entirely by its member utility companies.

Learn more about Dig Safe®

Power Outage

HG&Es outage center provides general information regarding overall electric outage levels within our territory. To find out information about how to prepare for a power outage, please visit mass.gov/info-details/power-outage-safety-tips.
Learn more about Outages

CARBON MONOXIDE

Carbon monoxide (CO) is an invisible, odorless, colorless gas that is created when fuels, such as gasoline, wood, natural gas, coal, propane, and oil, burn incompletely.  Vehicles and generators can also produce dangerous levels of CO.  Some signs that indicate the presence of carbon monoxide in your home include stuffy, stale, or smelly air, very high humidity, and soot coming from a fireplace or heating system.

Learn more about Carbon Monoxide

HOME GENERATOR SAFETY

Though the generators may be a convenient way to keep items running during a power outage, caution must be used when installing and operating!

Learn more about Generator Safety

Public Awareness

As part of its commitment to safety, HG&E educates the public about safe practices, such as Dig Safe®, what to do in a natural gas emergency, and the dangers of carbon monoxide.  This education takes place in the form of annual bill inserts, communication with emergency officials, even meetings with local schools to educate children on the dangers of natural gas leaks.

Learn more about Public Awareness

EMERGENCY RESPONSE OFFICIAL

HG&E’s pipelines quietly, reliably, and efficiently deliver natural gas throughout the service territory for household, commercial, and industrial use. Natural gas energy is the most popular home heating fuel in America and its pipeline system is among the safest and most secure methods of transporting energy.

Learn more about Emergency Response Information

Payment Safety

Holyoke Gas & Electric (HG&E) would like to point out a series of important community safety precautions. Please check out our Payment Fraud page for more information.

Learn more about Payment Safety

HG&E Educates

Our children are the future of Holyoke. HG&E is leading the way in electric and gas safetyenergy efficiency, sustainability, and environmental education.  In the classroom, at the Fishway, with our seniors, and all around the City, HG&E partners with educators, students, parents, and grandparents to spread knowledge in our community. 

Learn more about HG&E Educates

EXCESS FLOW VALVE

In 2017, a new federal regulator was implemented regarding gas pipeline safety and Excess Flow Valves (EFV). The regulation requires HG&E to notify customers of their right to request installation of an EFV on their existing gas service line, under certain circumstances. 

Learn More about Excess Flow Valve

Latest News

  • Gas Heating System Check-Up

    Cold weather is just a few months away, plan ahead and get your natural gas fired heating system ready for falling temperatures. HG&E is offering a limited number of free winter checkups on a first come first serve basis. After the free appointments fill up, the normal service rates will be applied to the customer bill. Please book your winter checkup before September 16.

  • Modernizing the Electric Distribution System

    For 120 years, HG&E has been providing customers with reliable and affordable utility services. As we prepare and plan for the future of the local distribution system, we anticipate customers will adopt additional electric technologies and equipment, like Air Source Heat Pumps, Electric Vehicles, Electric Water Heaters, and other smart devices. In order to manage the rising electric demand, HG&E is working to modernize distribution infrastructure so customers have the ability to add technologies to homes and businesses with the same level of reliability they have today.

  • Sign up for E-Bill!

    The U.S. Postal Service recently announced mail delivery delays. For your convenience, monthly statements can easily be delivered via email, with no interruption! Sign up today by creating an online account and selecting the e-bill option. Choose the environmentally friendly paperless option and skip the mail entirely, or choose to get an email in addition to traditional mail. Email is the best way to guarantee you get your bill in a timely manner.

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