For your Home

Row houses in Holyoke

Residential Start, Stop, Move, Upgrade

HG&E will work with you to make the process of setting up or upgrading utility services quick and easy. Learn how to Start, Stop, Move or upgrade your gas and electric service. 

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Jackson Parkway overhead view

Residential Rates

HG&E is committed to providing competitive gas and electric rates to its customer base. Take some time to understand the various components of your rate.

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Kitchen appliances

Rebates & Incentives for Energy Efficiency & Electrification Projects

Whether you are a first time homebuyer or a longtime customer looking to save on your energy bills, HG&E is here to help with energy efficiency and electrification incentives.  

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Renewable Energy for Customers

Learn more about how installing your own renewable energy system works in HG&E’s service territory as well as available incentives. Or, if you are interested in receiving power from a community solar array, HG&E's Communuity Solar program allows customers to sign up to receive solar-generated electricity for free!

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Payment Discounts

Through HG&E's promt payment discount, all customers who pay their bill in full within 15 days of receipt receive 10% discount on their bill. HG&E's First Time Homebuyer Program also offers a 10% bill discount to new homeowners in Holyoke.

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Fuel Assistance

Various local and regional programs available for qualifying low-income households to assist with heating costs.

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  • Contact HG&E

    ONLINE or by calling (413) 536-9300

HG&E's Latest News

  • Modernizing the Electric Distribution System

    For 120 years, HG&E has been providing customers with reliable and affordable utility services. As we prepare and plan for the future of the local distribution system, we anticipate customers will adopt additional electric technologies and equipment, like Air Source Heat Pumps, Electric Vehicles, Electric Water Heaters, and other smart devices. In order to manage the rising electric demand, HG&E is working to modernize distribution infrastructure so customers have the ability to add technologies to homes and businesses with the same level of reliability they have today.

  • Sign up for E-Bill!

    The U.S. Postal Service recently announced mail delivery delays. For your convenience, monthly statements can easily be delivered via email, with no interruption! Sign up today by creating an online account and selecting the e-bill option. Choose the environmentally friendly paperless option and skip the mail entirely, or choose to get an email in addition to traditional mail. Email is the best way to guarantee you get your bill in a timely manner.

  • January Outage Update

    Outage Update: Power was restored to all customers this morning at 10:23 am, our team appreciates your patience and understanding throughout this unexpected event. We want to take a moment to distinguish this event from an outage that took place on January 8.

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